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Frequently Asked Questions

  1. What is is an online store providing a worldwide service for sending gifts to India and for delivery of products in the United States.

  2. How soon can you deliver?
    Our goal at is to ensure delivery on the chosen day. We call this day the "Preferred Delivery Day". We understand that you would want your gift delivered on someone's birthday and not a day later so we make sure that we meet the Preferred Delivery Day Deadline.

    We generally need 3 working days to process the order and ensure that happens, but in case you happen to be late, we will try hard make sure that the delivery can take place within 24 - 48 hours at no extra charge ( if this is not possible, we will deliver as soon as we can). Generally metro cities like Mumbai, Delhi, Madras, Calcutta and Bangalore require a shorter lead time of 2 days and other towns and cities require a lead time of 3-4 days. Some products like electronics, custom made products and out of stock products can take upto 3 to 4 weeks to get delivered. Delivery time is generally mentioned next to the product. Delivery during festival times will be made during the period as specified on the website and not necessarily on the preferred date as given by the customer.

  3. What are the payment options?
    Payment Options - You can pay for your order using the following payment options

    Credit Cards
    Credit Cards – You can make a Credit Card payment using Master or Visa Card.
    Alternate Credit Cards - Use can also pay through other alternate credit cards like American Express ,Citibank and Diners Club.
    Net Banking – You can use this facility for direct debit.

    Note: Using a Credit card for shopping online is as simple and secure. We are a VeriSign Secure Site. We use industry standard secure server that supports 128-bit SSL encryption. What this means is when you give us your credit card information, it is transmitted across the Internet in an encrypted (scrambled) format and it is not decoded until our bank server receives it.

    DD/ Cheques
    Demand Drafts – In the name of Tajonline India Private Ltd. Payable in Mumbai.
    Cheques – In the name of Tajonline India Private Ltd. Payable in Mumbai.

    ICICI Bank – Through online bank transfer
    IDBI Bank - Through online bank transfer
    Centurion Bank - Through online bank transfer
    Global Trust Bank - Through online bank transfer
    UTI - Through online bank transfer
    HDFC - Through online bank transfer

    Credit Card transaction to be 3-D secure now

    As per RBI guidelines all Provided free by your bank, 3-D Secure provides additional protection and security whenever you use your credit card for Internet purchases.

    The service involves a simple verification process using a personal message and password during checkout. The personal message ensures that you are dealing directly with your bank and not a 'phishing' site, while your password will help confirm your identity.

    If you have not enrolled for 3-D Secure, you will be required to log on to your respective bank's website to register before you can complete your online booking. For more information on the service and registration steps, click on the given link : 3D Secure

  4. Is it safe to submit my credit card information on your site?
    The security of your personal information is very important to us. Using a credit card for shopping online is simple and secure.
    We are a Veri Sign Secure Site. We have obtained a security certificate from VeriSign View Certificate
    We use industry standard secure server that supports 128-bit SSL encryption.
    This means is when you provide the credit card information, it is transmitted across the Internet in an encrypted (scrambled) format and it is not decoded until our bank server receives it.
    We only accept credit card information online on our secure server. Please do not give us your credit information by email / telephone or any other source.

  5. Where is based? operates from Mumbai, India. All customer service issues are handled in Mumbai, India.

  6. Where are the products sourced from? is in the delivery and service industry business. We believe in hosting only high-quality branded products. Our products are sourced from the most reputed companies in the country.

    Flowers - We have a tie up with flower distributors who service large companies in the United States and Japan. Our flowers are always very fresh and professionally made. All flowers will last for approximately four days depending on how they are looked after and weather conditions (i.e. will last for less days in a Delhi Summer than a Delhi winter).

  7. Can I send a card along with the gift?
    All gifts are sent with a message card which is free. Just type in your message while placing your order and we will do the rest.

  8. Are there any hidden costs such as delivery charges, taxes etc.?
    The price is inclusive of vendor cost which is charged by vendor and shipping charges charged by for delivery of the product.

  9. Where in India can you deliver?
    The delivery cities and towns depend on the product you are ordering. Each page has details of the cities and town serviced. Cakes have a limited delivery list, but other gifts can be delivered to more than 200 towns and cities in India.

  10. How do I know that delivery is complete?
    We send you an e-mail informing you that your order has been shipped along with the shipping details. If the recipient has sent a return message, this will be e-mailed to you.

  11. Are the items delivered as per the display on the Web Pages?
    There may be some variation in the gifts especially in perishable items like cakes, chocolates and flowers. Generally the gifts will be similar to the pictures on the web. They will definitely match or exceed all the specifications in terms of weight, size, count and functionality. Flowers specified in the arrangements shown may differ as per seasonal availability. If the flowers specified in the arrangements are not available, suitable alternatives will be used.

  12. What if you don't deliver or deliver late?
    If you give us adequate time to process your order it will not be late. This can only happen due to forces beyond our control such as riots, transportation strikes and situations beyond our control. Another common reason this happens is when the recipient of the gift is not at home, or his/her address has changed. We will cooperate with you to rectify this situation if it does occur. Please note our maximum liability is the refund of the purchase price, if the fault is due to

  13. What if the recipient's address is wrong or the recipient no longer stays there? will inform you of such an eventuality. You can inform us to change the receiver's address within 24 hrs. of receiving our message, else your order will be cancelled and no refund will be made. But in no circumstances will the gift be changed, or in case of perishable commodities, will a fresh one be delivered.

  14. What is your refund policy?
    Once an order is booked it cannot be cancelled. If we have not processed the order it can be cancelled with a 10% service fee. For more details please see the terms and conditions.

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